Terms & Conditions

Last updated: September 2026

About this website This website is owned and operated by Sian McDowell trading as The Dirty Candle Co, based in Howick, KwaZulu-Natal, South Africa. By using this website, you agree to the terms set out below.

Information on this site We do our best to ensure all content on this website is accurate and up to date. However, product availability, pricing, and fragrance offerings may change without notice — particularly seasonal and limited-edition lines. Please get in touch directly to confirm current availability before placing an order.

Placing an order This website does not process orders or payments online. All orders are placed directly via email or WhatsApp. A purchase is confirmed only once you have received written confirmation from us and any agreed deposit or payment has been received.

Pricing Prices displayed on this website are in South African Rand (ZAR) and are inclusive of VAT where applicable. We reserve the right to update pricing at any time. The price confirmed at the time of your order is the price that applies to that order.

Handmade products — natural variation All Dirty Candle Co products are handmade from recycled and blended wax. Natural variation in colour, texture, and finish is inherent to the product and should be expected. These variations are not considered defects and do not constitute grounds for a refund or exchange.

Intellectual property All content on this website — including text, images, and the Dirty Candle Co name and branding — is the property of Sian McDowell and may not be copied, reproduced, or used without prior written permission.

Limitation of liability To the fullest extent permitted by South African law, The Dirty Candle Co will not be held liable for any loss or damage arising from the use of this website or from products purchased, beyond the value of the product itself.

Candle safety Our candles are handmade and must be used responsibly. Always burn candles within sight, away from flammable materials, out of reach of children and pets, and on a stable heat-resistant surface. Never leave a burning candle unattended. We accept no liability for damage or injury resulting from improper use.

Governing law These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

Contact If you have any questions about these terms, please get in touch:

📧 sian.mcdowell@gmail.com 💬 082 293 8891